FAQ

Once you have found the party rental equipment you would like to have at your event, there are just a few simple steps: Step 1. You will need a major credit card to pay the deposit and secure your reservation. You can do this online, over the phone, or in our store during business hours. Step 2. The weeks prior to your delivery you will be receiving a rental agreement for you to sign via email. A photo ID is required to sign the rental agreement. If you have not received your rental agreement the week of your event, it will be your responsibility to contact our office. No equipment will leave our warehouse without a signed agreement and paid in full. Step 3. The remaining balance, if any is to be paid BEFORE the day of delivery. WE DO NOT ACCEPT CHECKS. The day of delivery you will receive a courtesy call when you are next on the route.

Deposits are not refundable for all non-inflatable rentals. Inflatable rental deposits are only refundable in the event of inclement weather. Any item deleted/canceled from your invoice will result in a cancellation fee equal to the rental cost per item canceled. To cancel inflatables due to inclement weather, call our office before 8:00pm the day before delivery for a full refund. Inclement weather is defined as temperatures at or below the 50s, winds exceeding 20mph, and/or greater than a 50 percent chance of rain.

Call Center Hours: Monday - Friday 10 AM - 6 PM
Customer Pick Up Center: Open By Appointment
At times call lines can get very busy. If you are not able to reach a representative right away, do leave a name and number and your call will be returned in the order that it was received. Continuing to call and hang up will only further delay in reaching a representative.

Inflatables are delivered the day of your event and picked up that day. Tents, tables & chairs are delivered the day before your event and picked up the day after your event. Because of the two different delivery and pick up times, a separate order will have to be placed for inflatables and tents, tables & chairs.

Unless other arrangements have been made, tents, tables, and chairs are delivered the day before your event and picked up the day after your event. You will receive a courtesy call when you are next on the route. Unless other arrangements have been made, someone legally responsible with a valid driver’s license must be there to receive the equipment, sign the rental agreement and pay the remaining balance, if any. Please make sure you are available to receive your equipment at the scheduled delivery time. YOU WILL BE LIABLE FOR FULL PAYMENT in the event that no one is able to receive the equipment for your order.

Pole tents need to be setup on grass and require an additional five feet of clearance on all sides for stake placement. For example, a 20’x20’ pole tent will require a 30’x30’ of grass. The dimensions of all of our rental items can be found on each of their respective webpages. Take note of these dimensions and measure your yard before securing a reservation. Keep in mind that frame tents can sway in severe wind. For that reason tents should be setup several feet from any house, garage or similar structure. Rental equipment should be setup with a safe distance away from fire pits, electrical wires and tree branches.

A flat area would be ideal. If there is a slight incline, we may be able to get away with it. Pole tents need to be setup on grass. Frame tents can be setup on concrete; however they still need to be anchored in some way. If there is no grass within a few feet of each corner to place a stake, a water barrel will be needed for anchoring.

We only deliver to residential homes, businesses, & schools. We do not deliver to parks.

Once you have paid your deposit, we are holding your rental equipment for your date and time. We will not cancel on you and give it to another customer. For that reason we do not offer refunds on non-inflatable rentals. Any item deleted/canceled from your invoice will result in a cancellation fee equal to rental cost per item canceled.

Anything you would like to attach to the tent must be tied on with either string or tie wraps. To avoid additional fees, be sure to remove all ties and strings. Under no circumstances is tape or any other adhesive substance permitted to be attached or stuck to the tent canopy (top) or poles at any time! If it is found that tape or any type of adhesive was attached or stuck to the canopy the customer will be automatically billed $250 to their credit card plus the cost of professional repair of any damage caused to the canopy by application or removal of such substances.

We expect that our tables and chairs are returned to us in the condition delivered. Although a small amount of dirt is expected, we do require our tables and chairs, at a minimum, be wiped down after the event, removing all food or foreign objects and that any spill be cleaned up as quickly as possible in order to help prevent staining. The customer will be charged a minimum $20.00 cleaning fee for dirty equipment that could have been prevented. Table cloths are encouraged to keep food and other debris off the tables.

Candles are not permitted to be used on any of our equipment. Damage due to candles will result in a replacement cost of $150 per table. We recommend flameless battery operated candles.

All of our tents include setup. Table and chair deliveries do not include setup unless you paid for setup. Table and Chair deliveries are tailgate to tailgate, meaning as far as the delivery truck can back up to your property is as far as your tables and chairs will be stacked. It is the customer’s responsibility to carry equipment in to their house, up/down stairs, hills, fields and yards. Be sure to have any vehicles moved to allow the delivery truck to back up as close as possible to your desired destination. Equipment not stacked in the same way and place at the scheduled pick up time will incur a $100/hr per crew member re-stacking fee.

Setup is a separate charge billed hourly upon delivery. If paying for setup, the delivery crew will carry the equipment in to your house, up/down stairs, hills, fields, yards and setup/tear down the equipment. Inform our office if you are interested in setup of tables and chairs prior to your delivery so we can adjust the additional time to our delivery route.

If your tent rental is being set up on cement, then we will need to use 55 gallon water barrels to secure the tent rental. If your tent rental is being set up on grass, we are required to drive very long stakes into the ground to properly secure your tent. It is your responsibility to properly mark or have marked the location of all underground utilities, sprinklers, septic fields/tanks or any other underground equipment. Michigan Party Rentals Inc., its employees, and contractors will not be held responsible for any damage caused to any underground utilities or previously mentioned equipment that has not been properly marked prior to installer’s arrival. We schedule tent installations very close together and cannot delay installs while lines are being marked. Please have this done at least a day before install.

We do not cancel inflatables due to weather unless we feel it would present an unsafe environment to use the equipment. DEPOSITS ON INFLATABLES ARE ONLY REFUNDABLE DUE TO INCLEMENT WEATHER. You will have up until 5:00 pm the day before your event to call our office regarding bad weather cancellations for inflatables. If the forecast is calling for temperatures below 60 degrees, winds in excess of 15 mph and/or more than a 50% chance of rain by 5:00 pm the night before delivery, the inflatable order will be canceled and you will receive a full refund on your inflatable rental. Once your inflatable rental order is canceled, there is no way to reschedule a delivery. All inflatable cancellations due to inclement weather must be called in the day before your event to receive your deposit refund. No REFUND or CREDIT will be given for same-day inflatable CANCELLATIONS.

We only deliver to residential homes, businesses, & schools. We do not deliver to parks.

Inflatables are delivered the day of your event and picked up that day. Tents, tables & chairs are delivered the day before your event and picked up the day after your event. Because of the two different delivery and pick up times, a separate order will have to be placed for inflatables and tents, tables & chairs.

A flat area would be ideal. For Safety reasons, we cannot set up on inclines of more than an 8 inch slope per 10 feet. For safety reasons, inflatables should always be setup on grassy areas. We WILL NOT setup inflatables on Gravel, Sand, or Dirt. If you think that you may have to setup on an area other than grass, call our office to discuss your location and to see if this can be accommodated.

The dimensions of all of our rental items can be found on each of their respective webpages. Take note of these dimensions and measure your yard before securing a reservation. Keep in mind that frame tents can sway in severe wind and inflatables can sway with use. For that reason these items should be setup several feet from any house, garage, fence or similar structure. Rental equipment should be setup with a safe distance away from fire pits, swimming pools, electrical wires and tree branches.

We may arrive as early as 7:30am and as late as 15 minutes before your rental time starts to set up your equipment. You will receive a courtesy call when you are next on the route. Depending on the delivery schedule, you may receive extra time at no additional cost to you. Your rental time will begin and end at your contracted time, regardless of how early our crew sets up or how late they take the equipment down. Unless other arrangements have been made, someone legally responsible with a valid driver’s license must be there to receive the equipment, sign the rental agreement and pay the remaining balance, if any. Please make sure you are available to receive your equipment at the scheduled delivery time. YOU WILL BE LIABLE FOR FULL PAYMENT in the event that no one is able to receive the equipment for your order.

Our latest end time varies by the season and the amount of daylight hours. We strive to pick up inflatable equipment before dark. Picking up before dark allows delivery crew to inspect the equipment and prevents equipment from being accidently left behind. Picking up after dark subjects the equipment to dew, moisture and mildew leading to excessive wear and tear and conflicts with delivery schedules for the following day.

Most of our inflatable equipment operates on a 1.0hp to 1.5hp blower. Such inflatables need to be within 100’ of an outlet. Inflatables requiring a larger blower need to be within 50’ of an outlet.

It would be unsafe for someone to attempt to climb up the stairs of a slide behind another person. The capacities for our equipment are listed on each of their subsequent webpages. Most of our inflatables have a 800 lbs total capacity with a 200 lbs capacity per rider. It is not always safe to go by the weight limit to determine capacity. Some common sense needs to be applied as well. It would not be safe to mix rambunctiously, jumping preteens with toddlers. If conditions seem to be hazardous, have as many children exit the inflatable as it takes to maintain a safe jumping environment.

We schedule installations very close together and cannot delay installs while you landscape, cut your grass, etc. Please have this done at least a day before install.

If your inflatable rental is being set up on cement, then we will need to use 50 lbs sand bags to secure your inflatable rental. Please let our office know in advance if you are setting up on concrete. If your inflatable rental is being set up on grass, we are required to drive 18” stakes into the ground to properly secure your inflatable. It is your responsibility to properly mark or have marked the location of all underground utilities, sprinklers, septic fields/tanks or any other underground equipment. Michigan Party Rentals Inc., its employees, and contractors will not be held responsible for any damage caused to any underground utilities or previously mentioned equipment that has not been properly marked prior to installer’s arrival. We schedule installations very close together and cannot delay installs while lines are being marked. Please have this done at least a day before install.

Feel free to use the inflatable up until the delivery crew arrives for pickup. The delivery crew will only arrive for pick up after your rental time has ended. Delaying the delivery crew from retrieving the equipment will result in additional fees.

Delivery of inflatables is after 7:30 am and before the start of your event as stated on your invoice. The Pick up time is sometime after the end time as stated on your invoice. If you forget what times you requested, you can find these times located in the upper right hand side of the invoice. We cannot drop off and pick up at specific times. You will get a courtesy call when you are next on the route for delivery and pick up.

Yes, just about everything we offer can be picked up in our store. The only items that cannot be picked up are tents and inflatables. These items, for safety reasons need to be professionally installed.

You will need a major credit card to pay the deposit and secure your reservation. You can do this online, over the phone, or in our store during business hours. WE DO NOT ACCEPT CHECKS. The rental cost is due upon pick up and the deposit is refunded when the equipment is returned in the same condition we gave it to you.

A one day rental is defined as equipment being picked up the day before your event and returned the day after your event. The office is not open on Saturdays or Sundays. If your event is on one of these days, you will need to pick up the equipment on Friday and return on Monday.

The equipment eligible for customer pick up is NOT very heavy. For liability reasons, you will be responsible for carrying out, carrying in, loading, and unloading your vehicle. Please be sure to send someone to pick up the equipment who is able to do so.